Today Only Free Shipping On All Orders

FAQs

Do you ship worldwide?

Yes, we ship to most countries around the world.
 
How long will my order take to deliver?


Please note that due to a high volume of orders, we take 1-2 business days to process all orders. An email with tracking information will be emailed to you once your order is dispatched.
Depending on your shipping address, the table below will provide you an estimated shipping time, upon dispatch.

Country                    Estimated Time

United States           3-7 Business Days

International            7-25 Business Days

 

Please note delivery times may vary according to destination country’s customs restrictions (we wish this does not happen). For some countries, delivery times may be longer than our standard indicated delivery time frame.

Note: Our business hours are
Monday - Friday 10am- 5pm.

Shipping times are only estimates and unfortunately cannot be guaranteed. 


Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
 
What are my payment options?


We accept payments by Visa, MasterCard, American Express and PayPal.
 
What are my delivery options?


We currently only offer FREE standard shipping option.
 
How secure is your site?


The S Noilite processes payments using the Stripe payment gateway. Stripe is certified to PCI Service Provider Level 1, the most stringent level of certification. We take security very seriously, all payments are verified by Stripe to prevent fraud.
 
Why have I not received my refund (if applicable)?


If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take up to 10 business days before your refund appears on your bank statement.
If you’ve done all of this and you still have not received your refund yet, please contact us at immediately.
 
Will I have to pay for additional taxes or duties on my order?


 You will be liable for all import duties, customs and taxes applicable to your order.
Please be aware that The S Nolitie does not have any control for any duties, customs, and taxes levied by the country your order is being shipped to. We cannot advise you what the cost will be as these charges can vary according to a country.
Since these fees are not computed nor applied to orders by us, please contact your local customs office to find out more information if you are unsure of the charges.
 
What if I received a faulty item?


We are terribly sorry if this has happened. We would like to sort out any faults immediately. If you need to exchange the faulty item for the same item, send us an email through the Contact Us tab.
As soon as you discover a fault, please contact us immediately (within 3 days of receiving your parcel) via ‘Contact Us’ on our website. If 3 days have gone by since your product receipt, unfortunately, we can’t offer you a replacement.


Can I amend my order?


We work super quick at processing orders to make sure you receive them as soon as possible. You can amend your order as much as you like before you click “complete order” but after this point, you will be unable to make amendments to your order.
We do not accept returns or provide refunds if you had a change of mind, or made an error on your purchases.


Do you have a Return Policy?


You can refund your order within 30 days as long as it has NOT been worn.